FAQs

Q. What is DTG printing? . . .

A. DTG stands for direct to garment printing. Using the latest digital garment printing technology we are able to produce the highest detail prints in full color giving you the highest quality and most vibrant print possible.

Q. Which type of printing is right for me? . . .

A. Both Direct to Garment (DTG) and silk screening can produce a great looking print(s), but if your orders are low quantity, or full color then DTG is the way to go. You may be more suited for screen printing if you’re printing in higher quantities and limited colors.

Q. What kind of setup fees are involved with your contract print services? . . .

A. None on Garment printing services. We never charge setup fees or film fees over 38 pieces for screen printing unless in the case of metallic ink, or other specialty requests, and we offer very competitive pricing and low minimums for all our custom garment and promotional item orders.

Q. What’s the minimum number of pieces I need to order? . . .

A. For DTG orders – Six. Screen printing requires a minimum of 18 pieces. Fulfilment requires 50 pieces per month.

Q. What’s your turnaround time? . . .

A. Your order will be started during the next business day after payment is received. Most orders ship as soon as 48 hours. If you have questions about meeting a certain deadline, just let us know we will do our best to accommodate you with these requests.

Q. Can you priority ship to a P.O. Box? . . .

A. Unfortunately, no. U.S. Postal Priority cannot deliver to P.O. Boxes or APO addresses. If you enter a P.O. Box or an APO address for these shipping options, we will ship your order via our standard shipping option.

Q. What types of payment do you accept? . . .

A. We gladly accept Visa, Mastercard, American Express, Discover and Paypal. (Please note: When paying with American Express we do add 2% on top of the balance to cover the fees.) We also take money orders, debit and check cards, (as long as they are associated with a major credit company) and checks. Checks must clear with the bank before your items ship. Payment is due when services are rendered. We only extend terms to clients after 90 days in good standing.

Q. Is there sales tax on my order? . . .

A. No, you do not have to pay a U.S. sales tax if you’re in the U.S as there is no sales tax on cloting in Pennsylvania. Unfortunately, customs and some countries outside of the U.S. sometimes place a steep tax on packages arriving from the U.S. It’s out of our control, but we can note your package as a “GIFT” or reduce shipping costs to help in some of these instances.

Q. I never received my order confirmation. . . .

A. After submitting your order, you should receive a confirmation e-mail from First Amendment Tees. This confirmation is sent within minutes after an order is placed. If you do not receive it, please email us at info-sales@contract-dtg.com and let us know you didn’t get the confirmation. Be sure to provide your full name, e-mail address and street address used in the order as well as the order date.

Q. How will I know that my order has shipped? . . .

A. After your order ships you’ll receive an e-mail from First Amendment Tees confirming the shipment. Shipping can not be changed once the item leave our facility. We are also not responsible for shipping delays caused by custom ordering, acts of weather, holidays etc. If you feel that your order has not been received in the proper time frame, please contact info-sales@contract-dtg.com. We kindly ask that, should this be the case, you let us know no later than 2 weeks after ordering.

Q. Can I change my order? . . .

A. If you’d like to change your order, please contact Contract DTG / First Amendment Tees’ customer service by phone immediately at 814-315-8834 before your order begins production. Once it begins production, changes are subject to re-stocking and materials used fees.

Q. What types of artwork should you submit for print? . . .

A. Acceptable file types extensions include All High Resolution (300 or higher) ALL Flattened Artwork, NO LAYERS - TIFF, PNG, PSD, AI, or EPS. All artwork must be pixel free and with a transparent background (MERGED). We are NOT responsible for customer issues with artwork of any kind.

Q. Can customers supply their own products? . . .

A. Yes customers can supply their own product(s), unfortunately we are no responsible for bad blanks/items or can warrant the service/printing applied to them. Custom supplied blanks by customers are used "as is condition" and a credit will not be issued for any spoilage or issues that arise from printing. Previously printed garments will be upcharged. We will also not print on any previously worn garments.

Q. Do I have warranty on custom orders and products ? . . .

A. Yes, we do absolutely everything we can to match color profiles, print and sample(s) requests but please keep in mind custom orders are just that and non-refundable due to the amount of time and preparation that goes into them. We also cannot be responsible for issues regarding customer supplied apparel, artwork, or 3rd party losses. Keep in mind we stand behind our product and service to the best of our abilities and we go that extra mile for our customers. If we feel we have made a mistake we will make it right.

Q. Something is wrong with my order, how do I file a claim ? . . .

A. We are very sorry to hear that. To file a claim please contact us at info-sales@fat-tee.com. We will need the following:

1. A photo of each garment in question
2. A detailed statement as to the reason for your requests
3. The specifications of your original order-fulfillment
4. The order in its entirety needs to be returned to Contract DTG.

You are responsible for making sure your order is to the correct specifications including, but not limited to garment sizes, garment colors, specified print size, and locations, artwork quality, and shipping addresses.

Contract DTG can only be held responsible for defects involving garments supplied by us, and prints that were:

1. Not the specified art, placement, or size in the original quote requests.
2. Missing garments that were supplied by Contract DTG
3. Incorrect sizes or colors not originally specified
4. Supplied by Contract DTG and are defective (holes, rips, stains)

There will be no refunds for customer supplied garments, customer supplied artwork, or rush jobs.

Q. What is Contract-DTG's limits of liability of customer supplied artwork? . . .

A. Contract DTG is NOT liable in any manner for any customer supplied artwork. We print all customers artwork per spec and or size. We are NOT responsible for quality of artwork, misspelling(s), missing layers, merged layers, size of text, incorrect fonts, incorrect colors, stray pixels (dirty art), Etc. We do our best to catch any error(s) and halt printing when and if possible. We do not recommend thick or destruct font(s) or font(s) smaller than 1/8 inch for Silkscreen or 1/16 for DTG printing services.

Q. Can you help design and if so what are the costs?d . . .

A. Why yes we can, we offer a full digital service art department and can offer just about anything you need. We offer everything from simple effects, vector art to hand drawn illustrations. Art fees are $25.00 per hour and all jobs are quoted, billed and must be pain in full prior to the start of the job.

Q. Contract-DTG Apparel Samples and Turnaround Times? . . .

A. Contract-DTG does offer samples at full retail pricing. Samples are just that "samples" and do not take presidency over actual orders. Standard turn around for samples is min. 5-10 days. Keep in mind samples are slower production than normal items based on special ordering, sampling of artwork, and the excessive amount of time that goes into them to making these orders correct.

Q. Does Contract-DTG offer Free samples? . . .

A. Contract-DTG Does NOT offer free samples. If we do make samples they are billed at $50.00 per hour plus materials, there are NO exceptions to this company rule. Contract printing is for legitimate resellers and samples are not a reselling item, instead used for personal use. Samples can be purchased via the "request to quote" feature only. Samples ordered thru email will be discarded.

Q. What portion is Contract-DTG responsible for the fulfillment customers? . . .

A. Contract-DTG is not responsible for anything other than providing the right garment, size, print etc. Non delivery, wrong addresses, destroyed packages, fitting, mis treatment or ill advised washing, customers changing their minds etc. these are our clients responsibility.