T&Cs

Limitation of Liability

Under no circumstances, including negligence, shall Contract DTG, a division of First Amendment Tees Co. Inc. (from here on known as Contract DTG) and its officers, agents or anyone else be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use our service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Contract DTG records, programs products and or services. The customer hereby acknowledges that this paragraph shall apply to all contents, and services of all products.

Indemnification

All customers agree that it shall defend, indemnify, save and hold Contract DTG harmless from any demands, liabilities, losses, costs and claims, including reasonable attorney’s fees ("Liabilities"), asserted against the Company, its agents, its Clients, servants officers and employees, that may arise or result from any Services provided, performed, agreed to be performed, or any product sold by the client, its agents, employees or assigns. Customers agree to defend, indemnify and hold harmless Contract DTG against Liabilities arising out of (i) any injury to person or property caused by any products sold or otherwise distributed in connection with our services; (ii) any material supplied by the Client infringing or allegedly infringing on the proprietary rights of a third party; (iii) copyright infringement and (iv) any defective product or service(S) which customers have purchased or received from Contract DTG.

Arbitration and Waiver of Jury Trial

By using any Contract DTG Services or products, you agree to submit to binding arbitration. The Federal Arbitration Act, and not any state arbitration law, governs all arbitration under this Arbitration Clause. Each party agrees that any action arising out of or in connection with this Agreement shall be handled by an arbitrator of Contract DTG choice. The arbitrator's award is final and binding on all parties. You, the client, are also responsible for any and all costs related to such arbitration. The language of this Agreement shall be deemed to be the result of negotiation among the parties and their respective counsel and shall not be construed strictly for or against any party. Each party agrees that, whenever a party is requested to execute one or more documents evidencing such consent, it shall do so immediately.

Governing Law and Disputes

This agreement shall be governed by the laws of the State of Pennsylvania, exclusive of its choice of law principles, and the laws of the United States of America, as applicable. Exclusive venue for all disputes arising out of or relating to this agreement shall be the state and federal courts in Erie, County, Pennsylvania, and each party agrees not to dispute such personal jurisdiction and waives all objections thereto.
 

Partial Invalidity

If any provision of this agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Contract DTG and the client agree to renegotiate any term held invalid and to be bound by mutually agreed substitute provision.

Printed Goods and Copyright Policy

All orders and artwork you post, submit, or upload: images, artwork, pictures, data, text, mockups, photographs, files, graphics, or other materials ("content") etc. onto the website or via email you are representing and warranting that:

  1. By using our contract printing service you own ALL copyright content; and if you are not the owner that you have permission to use the content, and you have the rights to display, reproduce and sell the content as Contract DTG Is NOT liable and any way for these products. You are also licensing Contract DTG to use, print sub-license, photograph, and publish the content in accordance of this agreement.

  2. You are assuming all responsibility for your Content do not and will not infringe upon the intellectual property rights or other rights of any other person, group or entity, including copyright, upstanding rights, trademark(s), patent(s) or privacy.

  3. Contract DTG will not be held liable for any past present and future printed items concerning your artwork and or products. Contract DTG customers are liable for all issues that may arise.

  4. These penalties for copyright infringement which may be incurred include any actual damages, defendants profits if any, statutory damages, court costs, attorney’s fees but are not limited to are the sole responsibility of the customer purchasing the contract printing service.

Contract DTG reserves the right to review, and if necessary cancel any order, any order placed from the site, email, forms are at our sole discretion, Contract DTG Reserves the right to breaches this agreement or any applicable laws, or otherwise. This means that you the customer, and not Contract DTG are entirely responsible for all artwork and or orders placed that you upload for sale as products, post, email, transmit or otherwise make available via the services.

If you believe that content or other material listed on our site or accessible through the Contract DTG service(s) infringes on your copyright, please send a notice of claimed copyright infringement documentation to us at info-sales[a]contract-dtg.com.

Shipping

Contract DTG ships around the world daily and can ship to virtually any address in the world. Note: that there are restrictions on some products that cannot be shipped to international destinations.

All orders placed we will estimate the shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date(s) estimates may appear on the shipping quotes page. We are also not liable for any shipping errors made during the shipping process outside of our means.

Please also note that the shipping rates for your package(s) are weight-based. The weight of any such order can be found in most quotes. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Unfortunately we cannot deliver RUSH to P.O. Boxes or APO addresses. If you enter a P.O. Box or an APO address for these shipping options, we will ship your order(s) via our standard shipping option.

Shipping cannot be changed once the item(s) leave our facility. We are also not responsible for shipping delays caused by custom ordering, acts of weather, holidays etc. If you feel that your order has not been received in the proper time frame, please contact info-sales[a]contract-dtg.com. We kindly ask that, should this be the case, you let us know no later than 2 weeks after ordering.

We are NOT responsible for any delivery to any international destination and or possible guarantee of delivery.

Contract DTG is NOT responsible for any delivery of services or products where a customer supplied label is used for shipping example 3rd party shipping or a local pick up of said products and or services. 

 

Shipment(s) to us must be addressed as follows:

Contract-DTG
Attn: (your company here)
1509 State St.
Erie, PA 16501
United States

 

All others will be rejected and or refused.

Return Policy

Contract DTG stands behind its product, however because all orders are custom we do not accept returns on any products that were printed to specification. We cannot be held responsible for issues involving customer supplied artwork, or customer supplied garments, nor can we be held responsible for any 3rd party losses. All artwork will be printed as is, and we will not replace any garments provided by the customer.

You are responsible for making sure your order is to the correct specifications including, but not limited to garment sizes, garment colors, specified print size, and locations, artwork quality, and shipping addresses.

Contract DTG can only be held responsible for defects involving garments supplied by us, and prints that were:

  • Not the specified art, placement, or size in the original quote requests

  • Missing garments that were supplied by Contract DTG

  • Incorrect sizes or colors not originally specified

  • Supplied by Contract DTG and are defective (holes, rips, stains)

There will be no refunds for customer supplied garments, customer supplied artwork, or rush jobs.

If you notice an error in printing please contact us for review via email (info-sales[at]contract-dtg.com) with the following:

  • A photo of each garment in question

  • A detailed statement as to the reason for your requests

  • The specifications of your original order-fulfillment

  • The order in its entirety needs to be returned to Contract DTG.

If we find the product to be not to the original specifications of the order, or there was a printing error on our behalf Contract DTG will provide the appropriate shipping labels to return the product in question. Once we have received the items, and only then, the appropriate credit will be issued. All product in question MUST be returned to receive a credit.